Safety and Trust
Safe rides are great rides. Here are some guidelines to having a positive and comfortable Zimride experience.
Features that empower you to make informed choices
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Facebook for log in
We require that our users connect to Facebook. This helps build your reputation and establish identity within the community.
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Private name and phone
We keep last names on the site hidden, and phone numbers and email addresses are also kept private until a booking has been accepted.
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Feedback and testimonials
We strongly encourage users to leave feedback for each other after a ride.
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Secure payments
When a booking is accepted, passengers are charged but payment is held until 24 hours after the ride is complete. If the ride doesn’t happen or something goes wrong, simply let us know. Drivers can rest assured knowing they’ll get paid without the need to ask in the car.
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Easy messaging
Use your Zimride inbox to easily keep track of a conversation about your trip. That way, the email addresses associated with your Zimride and PayPal accounts are kept private.
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Mutual friends
With Facebook integration, you can see if you have friends in common with other members. Look for mutual friends on ride post pages and member profiles.
“ At first I was skeptical sharing a ride with someone I didn't know, but the site made it easy to learn about each other upfront. As it so happened, my driver and I had a lot in common, the ride went smoothly and we remain friends to this day! ”
Your Zimride checklist
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Before you ride
Verify
Look for verifications and feedback on a user’s profile.
Chat
Send a message and start a conversation. This is a great way to help you decide before you book.
Plan ahead
Make sure you both know exactly where you’re headed. Printing out directions beforehand is always helpful.
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During the trip
Pick a place
Agree on a common meeting spot that’s convenient and comfortable.
Go with the flow
Driving can be an adventure — embrace it! But remember to be direct and upfront if you have any sudden change in plans.
Take breaks
If you’re going on a longer trip, don’t forget to make a pitstop or two to refuel both your car and your stomachs!
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After you return
Leave feedback
Ridesharing through Zimride means you’re part of a community. You can help make that community better by leaving feedback for the people you ride with.
Tips for drivers
Double check that your car insurance and license are up-to-date
Make your passengers feel at home and comfortable
Communicate any change of plans early
Keep your car clean and shiny
Print out a map
Tips for passengers
Tell your driver the size of your luggage
Be the navigator
Communicate any change of plans early
Respect the driver’s car
Don’t ever feel obligated to get into a car if you’re uncomfortable
