Safety and Trust
Safe rides are great rides. Here are some guidelines to having a positive and comfortable Zimride experience.
COVID-19 UPDATELegal Disclaimers
Zimride does not verify the status of the driver’s license, review the driving record, or review the criminal record of any driver.
Zimride is not responsible for the safety of any vehicle utilized by a driver.
Zimride does not verify the status or sufficiency of any automobile insurance coverage maintained by a driver or applicable to the car being utilized.
Features that empower you to make informed choices
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Private name and phone
We keep last names on the site hidden, and phone numbers and email addresses are also kept private until a booking has been accepted.
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Feedback and testimonials
We strongly encourage users to leave feedback for each other after a ride.
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Mutual friends
With Facebook integration, you can see if you have friends in common with other members. Look for mutual friends on ride post pages and member profiles.
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Secure payments
When a booking is accepted, passengers are charged but payment is held until 24 hours after the ride is complete. If the ride doesn’t happen or something goes wrong, simply let us know. Drivers can rest assured knowing they’ll get paid without the need to ask in the car.
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Easy messaging
Use your Zimride inbox to easily keep track of a conversation about your trip. That way, the email addresses associated with your Zimride and PayPal accounts are kept private.
“ At first I was skeptical sharing a ride with someone I didn't know, but the site made it easy to learn about each other upfront. As it so happened, my driver and I had a lot in common, the ride went smoothly and we remain friends to this day! ”
Your Zimride checklist
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Before you ride
Verify
Look for verifications and feedback on a user’s profile.
Chat
Send a message and start a conversation. This is a great way to help you decide before you book.
Plan ahead
Make sure you both know exactly where you’re headed. Printing out directions beforehand is always helpful. You may want to let family and friends know where, when, and with whom you are travelling, as well as when you plan to arrive at your destination.
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During the trip
Pick a place
Agree on a public meeting spot that’s convenient, comfortable and safe.
Go with the flow
Driving can be an adventure – embrace it! But remember to be direct and upfront if you have any sudden change in plans. If you do not feel safe – don’t go.
Take breaks
If you’re going on a longer trip, don’t forget to make a pitstop or two to refuel both your car and your stomachs!
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After you return
Leave feedback
Ridesharing through Zimride means you’re part of a community. You can help make that community better by leaving feedback for the people you ride with.
Tips for drivers
Double check that your car insurance and driver's license are up-to-date
Make your passengers feel at home and comfortable
Communicate any change of plans early
Keep your car clean and well maintained
Print out a map or make sure you have directions
Tips for passengers
Tell your driver the size of your luggage
Be the navigator
Communicate any change of plans early
Respect the driver’s car
Use common sense; don’t ever feel obligated to get into a car if you’re uncomfortable
Contact law enforcement if you are concerned about your safety
